Studio Policies

We understand that life can be unpredictable. Thank you for respecting our 12 hour cancellation policy for group class bookings and our 24 hour cancellation policy for private sessions. Cancellation or change requests received via email are not valid. All cancellations and changes must be managed online at least 12 hours prior to your booking to avoid forfeiting your credit.

• Early cancellations: Cancellations or changes made before 12 hours of the booking time are considered early cancellations and are eligible to reimbursed in the form of studio credit. 
• Late cancellations: Cancellations or changes made within 12 hours of the booking time are considered late cancellations and are not eligible for a credit. 

***If you’re an unlimited member, late cancellation will result in a $10 fee to compensate for the loss of the spot in class.***  

Courtesy cancels — in event of an emergency, we’ll waive your cancellation fee. However, there is a 2x maximum on a waived cancellation fee. If you need to late-cancel due to an emergency, please email us at cruxpilates@gmail.com

Multiple reservations — clients are responsible for canceling excess reservations within their cancellation window. 

Private sessions — must be canceled 24 hours in advance. Late cancellations within the 24-hour window will incur a $50 fee. No-shows will be charged in full.  

Minimum commitment — all autopay memberships require a 3-month commitment in exchange for a generous discount on classes.  

Auto renewal will continue past three months. Please email us at cruxpilates@gmail.com 2 weeks prior to your auto renewal billing date if you'd like to cancel your membership after the three month commitment.

Membership Cancellation — all autopay memberships require a 14 day written cancellation notice via email to cruxpilates@gmail.com prior to your next billing date.  

Refunds — refunds will not be given for any payments made prior to the written request to cancel membership (See under membership cancellation). Refunds can be made within three days of initial purchase with written notice via email if no classes or credits have been used. 

Class packages — not eligible for transfer, exchange, price adjustment, or refunds. 

Clients with existing memberships are not eligible for new client sales or promotions.

Please arrive 10-15 minutes early for a smooth check-in experience. For safety reasons, you will not be permitted to enter the class if you are beyond five minutes late. 

No-shows & late arrivals: All no-shows and late arrivals will be considered late cancellations and are not eligible for a credit or refund. 

We promote a tech-free space at Crux Pilates for your safety and out of respect for your movement community. Please leave your phone with your belongings while class is in session. 

If you are sick in any capacity, please do not attend classes and give your body the rest it needs. 

If I become pregnant, I understand and agree to Crux Pilates’ safety policy that I am recommended to participate in only prenatal classes in my first trimester, and that from my second trimester onwards, from week 13, I am permitted to join only prenatal classes. If  I am postnatal, I understand and agree to Crux Pilates’ safety policy that I must receive verbal permission from my obstetrician, General Practitioner, or midwife prior to commencing Pilates. I understand and acknowledge Crux Pilates’ recommendation to schedule a one-on-one appointment with a Pilates instructor prior to commencing group classes. I understand and agree to Crux Pilates’ safety policy that I am permitted to join only Postnatal or Prenatal Pilates classes until I have received verbal permission from a Crux Pilates instructor to move forward with regular group classes.